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Actively Managed

Changes ship the same day. Someone is watching the numbers.

R7,500 Per month · No lock-in, 30 days notice R6,750/mobilled annually · save 10%

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Is this you?

The site earns money daily, and nobody senior is watching it

This plan is for a site that earns. Enquiries land most days, or orders do. When someone asks where the leads come from, the site is a real part of the answer. It stopped being marketing decoration a while ago and became a working part of the business.

Which changes the maths. An hour of downtime is no longer embarrassing, it's expensive. A stale price means you're quoting last quarter's number to this quarter's customers. A contact form that breaks silently doesn't announce itself, it just makes the week look inexplicably quiet while enquiries fall into a hole.

What's missing isn't effort, it's ownership. Someone senior should be reading the numbers every month, shipping changes the day they're asked for, and noticing problems before customers do. Internally that person doesn't exist, and hiring them for a day and a half of work a month makes no sense. This is that person, on retainer.

What you
actually get

Every line below is a deliverable, not an intention. If it's on this list it's in the proposal, and if it's not on this list it isn't included.

Everything in Kept Running, hosting included

Managed hosting in your name, domain, DNS, SSL and email handled, uptime monitoring with alerts, and daily backups with restores actually tested. The whole base layer is in the price, not billed on top of it.

Four hours of changes a month

Prices, products, people, pages amended, banners swapped, seasonal updates. Sent in writing, tracked openly and reported monthly, so you can see where every hour went.

Same-day turnaround, in writing

A small change requested by late morning ships that business day. Not 'we aim to', a written commitment with stated response times. Nobody else in this market publishes one, which tells you something.

A monthly report in plain English

What traffic did, what enquiries did, what changed, and what I'd keep an eye on. One page, no dashboard homework, written by the person doing the work.

Quarterly performance and SEO health check

Speed, search visibility and conversion tracking checked every quarter rather than once a year, because on a site that earns, drift costs money faster.

Email and Google Workspace administration

New starters set up, leavers removed, aliases, forwarding and deliverability kept right. The admin nobody owns internally, owned.

Priority response from a senior person

Your requests go to the front of the queue and the person answering is the person who does the work. No ticket number, no first line, no escalation ladder to climb.

How it runs

So you know what's happening and when, and so nobody has to ask for a status update.

Week 1

Access and inventory

Domains, hosting, DNS, email, analytics and accounts inventoried and documented. You hold the document from day one, and it leaves with you if you ever do.

Week 2

Move and secure

Hosting migrated or tidied, daily backups configured and the first restore tested, monitoring live with alerts.

Week 3

Measurement baseline

Analytics and conversion events verified so the monthly report measures something real, then speed and search benchmarked.

Week 4

First report and routine

Your first monthly summary, and we agree the change routine, who sends requests, and what same-day covers.

Monthly

The rhythm

Changes ship the day they arrive. The report lands at month end. Every quarter, the health check runs and tells you honestly whether anything needs doing.

What I need from you

The projects that run late almost always run late for one of these reasons, so they're worth reading properly before we start.

Handover of, or access to, domain, hosting, email and analytics accounts, or the authority to obtain it
One point of contact who can approve changes without a committee
Change requests in writing, so same-day has a timestamp to be measured against
Honest notice of business changes that affect the site, new pricing, a campaign, a rebrand, so nothing goes stale

What's not included

On the public page rather than buried in the proposal, so there's no argument in week five.

Full redesigns
SEO or ad campaign management
New systems builds

Your other options

What happens if you don't do this

Do nothing. The site keeps earning right up until the day it quietly doesn't, a broken form, an expired certificate, a price that undercuts your own margin. On a brochure site those are embarrassments. On a site that earns daily, they're invoices you never see.

Go cheaper. Maintenance plans at R500 to R2,500 a month are everywhere, and not one I've found publishes an SLA, a response time or a tested restore. That's fine for a site nobody depends on. For a site earning daily, the gap between a same-day fix and a sometime-this-week fix is the entire argument for this plan.

Wrong plan. If this is a brochure site that few people visit, don't buy management for it. Take Kept Running at R3,500 and spend the difference on Search Foundations, because your problem is visitors, not upkeep. I'd rather tell you that now than invoice you for a year first.

Straight
answers

Why does this cost more than the R900-a-month guys?

The SA market anchors between R500 and R2,500 a month, and the highest published plan I found is R5,995, so the question is fair. Itemise the answer. Hosting is included here, and usually extra there. Backups here are restore-tested, there they're assumed. Same-day turnaround is written into the agreement, there no response time is published at all. The monthly report is written by the senior person doing the work, not exported from a dashboard. You're not paying more for maintenance, you're paying for management, which is a different job.

What exactly is the same-day SLA?

In writing: requests are acknowledged within two working hours, and a small change, content, prices, images, minor layout, requested by 11am ships the same business day. Anything bigger gets a stated ship date the same day, so you're never waiting in silence. It covers changes within your monthly hours, not new pages or redesign work, and the definition sits in the agreement, not in my mood.

What happens if I cancel?

Everything moves with you. The domain, the hosting account, every file, the DNS records and the estate documentation from week one. No lock-in, no minimum term, 30 days notice, no exit fee, no hostage-taking. The whole arrangement only works if leaving is easy, because that's what keeps me honest every month you stay.

Do I really need this for a static site?

A static site needs no plugin patching and no security firefighting, and I won't charge you for imaginary versions of either. What a site that earns still needs is monitoring, fast changes, tested backups and someone senior reading the numbers, which is where this fee goes. If the site doesn't actually earn, be honest with yourself and take Essential instead.

You're one person. What if something happens to you?

Structurally covered, not just promised. Every account is yours, the estate is documented from week one and you hold the document, the stack is standard enough that any competent developer could pick it up, and backups are stored where you can reach them without me. Continuity is designed in, not hoped for.

Do unused hours roll over?

No, and I'd rather say it plainly than hide it in terms. The retainer buys same-day availability, the monitoring and the oversight, whether or not you use every hour. If you consistently use fewer than two, tell me and I'll move you down to Essential myself. I'd rather keep you for five years than over-charge you for one.

Want systems, a roadmap and a whole digital department?

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Your outsourced digital department. On call, on retainer.

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Sound like
your problem?

One call, no deck. If this isn't the right package I'll tell you which is.

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