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Someone
to run it.

Selling online is the easy part. Stock, listings, suppliers, subscriptions, support tickets, marketplace fees and month-end reporting are what actually eat the week. That's the part we take.

Storefront

Shopify, run properly

Day-to-day storefront operations: products, collections, pricing, promotions, subscriptions, shipping rules and the apps that hold it together. Plus the tidying nobody gets around to, like broken variants, orphaned collections and discount codes that never expired.

  • Product, collection and pricing management
  • Subscription and recurring-order handling
  • Promotions, discounts and campaign setup
  • App audit to cut what you pay for and don't use
Online shopping on a phone with a card

Marketplaces

Marketplace operations, by arrangement

Seller Central and marketplace operations handled end to end: listings and content, inventory and inbound shipments, fee and settlement reconciliation, and the reporting that tells you whether a channel is actually profitable after fees. One marketplace runs inside your retainer at no extra cost. Additional marketplaces are priced separately, and taken on for a small number of clients at a time.

  • Listing creation, content and compliance
  • Inventory planning and inbound shipments
  • Settlement and fee reconciliation to the cent
  • Multi-region (South Africa, UK, and beyond)
  • One marketplace is included in every retainer; further marketplaces R12,000–R20,000/mo
Search analytics on a laptop

Supply

Stock, suppliers and the boring middle

Purchase orders, lead times, stock transfers between channels and warehouses, supplier chasing, and the spreadsheet-of-truth that tells you what to reorder before you run out rather than after.

  • Inventory tracking across channels
  • Supplier and PO coordination
  • Stock transfers and 3PL liaison
  • Reorder planning and stockout prevention
A dimly lit warehouse aisle

Customers

Support, affiliates and retention

Customer queries answered properly and quickly, refund and return handling, affiliate and influencer programme admin, and the templates and SOPs so it can be handed to your team later without quality dropping.

  • Customer support and escalations
  • Returns, refunds and disputes
  • Affiliate and partner programme admin
  • SOPs so it can be handed over cleanly
A small team working together at a desk

Numbers

Reporting finance will accept

Sales, fees, margin and settlement reporting in the exact format your accountant or finance system needs, generated automatically rather than rebuilt by hand every month.

  • Sales, fee and margin reporting
  • Settlement reconciliation to the cent
  • Formats matched to your accounting system
  • Automated monthly delivery
Financial charts on a dark monitor

Packages
& prices

Real numbers, publicly. Fixed price per project, never hourly, so the number you agree is the number you pay. If your job doesn't fit a package, I'll quote it properly rather than bend one.

Show prices as
Launch

Store Setup or Rescue

Set up once, properly, so the next twelve months aren't spent fixing it.

R45,000 – R75,000 Fixed price · 3–5 weeks from R8,250/moover 6 months, hosting included · R49,500 total

Choose it when: You're launching a store, or you inherited one that was set up badly and every routine task takes three times longer than it should.

What's included

  • Full store audit, or a clean setup from scratch
  • Product and collection architecture
  • Payments, shipping and tax configuration
  • Subscription setup where needed
  • Order and fulfilment workflow design
  • Transactional email templates
  • Analytics and ecommerce conversion tracking
  • App audit, cancel what you're paying for and not using
  • SOP pack and handover training

Not included

  • Running the store day to day afterwards
  • Product photography
  • Writing every product description
  • Paid advertising
  • Marketplace setup (available as an Enterprise add-on)
See what's involved →
Most chosen
Scale

Fractional Ops Manager

Give back the ten hours a week you're spending on admin.

R26,000 – R60,000 Per month · 30h / 45h / 60h / 80h tiers · 3-month minimum R23,400/mobilled annually · save 10%

Choose it when: You have real order volume in one market, storefront and marketplace together, and the founder, or an over-stretched marketer, is still doing catalogue admin at 10pm.

What's included

  • Capped hours per month, tracked and reported openly
  • Your storefront and one marketplace (Amazon, Takealot) run together
  • Catalogue and listing management
  • Stock monitoring, reorder flags and inbound coordination
  • Selling-price and margin monitoring across channels
  • Supplier, warehouse and purchase-order coordination
  • Subscription management
  • Customer support to an agreed ticket volume
  • Affiliate and partner programme admin
  • Monthly settlement and finance reporting pack
  • Weekly or fortnightly operations call, your cadence

Not included

  • Unlimited hours, overage billed at R950/hour
  • Physical warehousing and 3PL contracts, coordination is included
  • A second market or region, that is Multi-Market Operations
  • Paid media management
  • Site redesign work
See what's involved →
Enterprise

Multi-Market Operations

One operator across every market. One set of numbers.

From R75,000 Per month · 3-month minimum R67,500/mobilled annually · save 10%

Choose it when: You sell into more than one country or region, each with its own storefront, marketplace and stock position, and nobody can give you the consolidated picture without a week of spreadsheet work.

What's included

  • Everything in Scale, across up to 3 markets or regions
  • Storefront and marketplace in each market
  • Consolidated cross-market reporting, one set of numbers
  • Stock and selling-price position tracked per market
  • SOP library, with your team trained on it
  • Escalation route with agreed business-hours response
  • Quarterly business review
  • Additional marketplaces beyond one per market (R12,000–R20,000/mo each)

Not included

  • Physical warehousing and 3PL contracts, coordination is included
  • 24/7 or out-of-hours cover
  • Unlimited scope
  • Paid media management
See what's involved →

No VAT is charged (not VAT-registered), so the price shown is the price you pay. Paid monthly there is no deposit: the same amount every month from the start, over 6 months on builds under R85,000 and over 12 months above that, with the total always shown. Paid once it is 50% to start and 50% on completion. Website and store builds paid monthly include managed hosting for the first year. Care runs with no lock-in, 30 days notice. Other retainers have a 3-month minimum, long enough for the work to show. UK and other international clients are quoted in local currency at local rates , ask for that price list.

Start here if you're not sure

Digital Audit, R12,000

Find out what's actually wrong before anyone quotes you to fix it. A fixed-scope review of your website, search presence, systems and operations, delivered as a written, prioritised plan you own outright and can take anywhere. Most people book this instead of a proposal, because a proposal tells you what I want to sell and an audit tells you what you actually need.

Credited in full against any project over R60,000 booked within 60 days , so if we work together, it costs you nothing.

What you get

  • Technical review of your site, speed, structure, mobile, accessibility
  • Search visibility check and keyword gap analysis
  • Analytics and conversion tracking audit, is your data even trustworthy?
  • Systems and operations review, where the manual work is hiding
  • Written report, prioritised by impact and effort, with rough costs
  • 60-minute walkthrough call

From the blog

Straight answers to the questions people actually ask before they call.

Insights

How much does a Shopify store cost in South Africa?

Shopify setup and running costs in South Africa broken down: platform fees, build costs, payment gateways, and what's actually optional.

Read it → Insights

Shopify payment gateways in South Africa, compared

Shopify Payments doesn't work in South Africa. Here's how Yoco, PayFast and Peach actually compare for local Shopify stores.

Read it → Insights

Fractional ecommerce manager or virtual assistant, which do you need?

The real difference between a cheap ecommerce VA and a fractional ecommerce manager, and which one your store actually needs.

Read it →

Stop running
it yourself.

Tell us where the week goes. We'll tell you what to take off your desk first.

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